Latest Announcements

Latest Announcements

※ 2024/10/2 update:

Due to Moderate Typhoon.( October 1 ~ October 3, 2024), The department of quarantine and local post office is on holiday, So the seeds was delayed delivery several days.
We are so sorry for the ( October 2, Wednesday) originally designated date of quarantine will be postpone to ( October 4, Friday), and we will ship out your order on October 4 after finishing quarantine.

If you have any further questions, please feel free to contact us.

※ 2024/07/28 update:

Gaemi, the first super typhoon Gaemi of the season, will make landfall on Taiwan’s northeast coast by early evening on Wednesday.
Taiwan is bracing for the arrival of possible super typhoon Gaemi later today, with financial markets closed, flights cancelled and offices shut for the day.
We are so sorry for the ( July 24, Wednesday) originally designated date of quarantine will be postpone to (July 29, Monday), and we will ship out your order on July 29 after finishing quarantine.

※ 2024/07/24 update:

Gaemi, the first super typhoon Gaemi of the season, will make landfall on Taiwan’s northeast coast by early evening on Wednesday.
Taiwan is bracing for the arrival of possible super typhoon Gaemi later today, with financial markets closed, flights cancelled and offices shut for the day.
We are so sorry for the ( July 24, Wednesday) originally designated date of quarantine will be postpone to (July 26, Friday), and we will ship out your order on July 26 after finishing quarantine.

※ 2024/07/15 update:

Dear buyer:

Good day!

We have received the returned parcel with RA543696XXXTW that was shipped on July. 01th, attached are the scanning of the parcel for your reference,

The reason is “Unclaimed”, the shipping way we used is international registered airmail,

it needs signature while the parcel arrives, is it possible that when the seed parcel arrived at your place, and then you weren’t at home?

Could you please confirm that the shipping information is correct or not?

If you would like to resend the parcel, you need to pay us the shipping fee and repackage US$4,

Please write to my e-mail box: adenium@adenium.com.tw

Looking forward to hear from you soon,

Thank you.

 

※ 2024/01/20 update:

Dear All Adenium Lovers:

Since our Taiwan New Year is from February 8 to February 18, 2024 (Taiwan time).
Our final quarantine work will be completed and shipped on the afternoon of February 7,
Our quarantine bureau and post office will be closed during the Taiwanese New Year.

Our online store Shopify is open as usual, orders are still welcome,
But we are sorry to inform you that we are unable to process your order immediately, please be patient and wait for us to come back to work after Taiwan New Year holidays,

Start working on February 19, 2024 (Taiwan time), start processing your orders and letters,
The quarantine date is expected to be February 21, 2024(Wednesday), and it will be shipped after the quarantine is over.

If you have any questions, please write to us and wait patiently for our reply,
We will reply you (Taiwan time) after we resume work on February 19, 2024
Hope you understand and thanks again.

Thank you for your long-term support.
May the New Year 2024 bring many good things and abundant blessings to you and all your loved ones.
Wish you lots of luck for the Dragon year,Hope You Get Rich!

 

※ 2022/12/12 update:

Dear All Adenium Lovers:

Since our Taiwan New Year is from January 20, 2023.(Taiwan time), to January 29, 2023.(Taiwan time),Our final quarantine work will be completed and shipped on the afternoon of January 19, 2023.(Taiwan time),

Our online store Shopify is open as usual, orders are still welcome ,Due to the Quarantine Bureau and the post office being off during the Taiwanese New Year, we couldn’t process and ship out your order, please be patient and wait for us to come back to work after Taiwan New Year holidays, 

Start working on January 30, 2023.(Taiwan time), start processing your orders and letters, The expected date of quarantine is on February 1, 2023.(Taiwan Time)(Wednesday), We will ship your order after we complete the quarantine of the seeds. Once your order has been shipped, you will be sent a confirmation email with tracking information to the email address used during checkout.

In the meantime, if you have any questions, concerns, or want to share your thoughts, please feel free to contact us. We will do our best to respond promptly to your email when after we resume work on January 30 , 2023.(Taiwan time), Hope you understand and thanks again.

Thank you for your long-term support.

May the New Year 2023 bring many good things and abundant blessings to you and all your loved ones.

Wish you lots of luck for the Rabbit year,Hope You Get Rich!

 

※ 2022/11/28 update:

Please read these Terms of Service carefully before accessing or using our Online Shopping website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

The trend of imported seed policies constantly updated by customs in various countries around the world:
1. Customers who purchase seeds need to purchase seeds before (or after), Apply for the "Temporary Seed Import Permit" to the local plant quarantine unit, The application process takes about 3-5 days, and the slowest is a week. The application process is very simple.

2. After you get the import license, scan it and send it to us by e-mail, Your license will be sent with our seed package.

3. When we send the seeds, we will attach the plant quarantine certificate of the exporting country and the (tax avoidance) commercial invoice. When your seed parcel arrives at the customs quarantine unit, the customer will be required to quarantine the seeds (import) and charge you for the quarantine Fees (you can ask how much the quarantine fee is when you apply for a license), the seed (import) quarantine is very fast, and you can choose to pick up the seed package in person at the quarantine unit or by mail.

4. Before purchasing seeds, please confirm with the relevant local quarantine unit whether you need to apply for a 『Temporary Seed Import License.』.

5. After verification, if you fail to receive your seed order due to the above customs issues being detained or destroyed, we will not take any responsibility, The buyer shall not demand compensation and refund from the seller.

 

※ 2022/11/25 update:

According to our Taiwan post office latest announcements, there are only 70 countries open for international airmails.
Here is the link of our website for details:

https://www.adenium.com.tw/0722%20only%2049%20countries%20open%20for%20delivery.htm

 

※ 2022/11/01 update:

According to our Taiwan post office latest announcements, there are only 62 countries open for international airmails.
Here is the link of our website for details:

https://www.adenium.com.tw/0722%20only%2049%20countries%20open%20for%20delivery.htm

 

※ 2022/10/03 update:

According to our Taiwan post office latest announcements, there are only 62 countries open for international airmails.
Here is the link of our website for details:

https://www.adenium.com.tw/0722%20only%2049%20countries%20open%20for%20delivery.htm

 

※ 2022/09/01 update:

According to our Taiwan post office latest announcements,
Here is the link of our website for details:

https://www.adenium.com.tw/0722%20only%2049%20countries%20open%20for%20delivery.htm

 

※ 2022/08/08 update:

Dear buyer,

Thanks for your interest in our seeds,

According to our Taiwan post office latest announcements, since July 22nd, there are only 54 countries are open for international airmails, but there are 9 countries also have the limit, just resumed EMS, please refer to below:

Here is the link of our website for details:
https://www.adenium.com.tw/0722%20only%2049%20countries%20open%20for%20delivery.htm

 

※ 2022/06/27 update:

We will never be selling seeds to Australia from today.

 

※ 2022/06/15 update:

Taiwan Post announced today that Parcel Service to Greece、Brazil、Chile、Peru、Egypt and South Africa resumes from June 15.

★ An additional shipping fee of $18 is required for using parcel service.

*To pass customs in Brazil, you must add Cadastro de Pessoas Físicas(CPF) or Cadastro Nacional da Pessoa Jurídica(CNPJ) to the shipping information.

ABOUT SHIPPING

According to our Taiwan post office latest announcements, due to the outbreak of COVID-19 airmail services to many destinations are suspended. Currently, International Airmail services are available to 43 destinations. But 9 countries have the limited service, some only resumed EMS, Here is the link of our website for details:
https://www.adenium.com.tw/0722%20only%2021%20countries%20open%20for%20delivery.htm

Here is the link of the post office for updates.

However, if you have friends or family living in the areas that Taiwan post office can provide international registered airmails or EMS, we can send the seeds to that area and you can bring the seeds back from your friends or families.

If you don't have any friends or family in those areas that Taiwan post office can provide service. We will inform you once our Taiwan post office resumes the international airmails. Stay tuned for more updates. If you would like to buy in bulk quantity, tell us where you are from and we can quote you FedEx shipping fee.

We always do our best to process all the Shopify orders on time, We would like our customers to receive their seeds as soon as possible. Yet regarding the postal shipping speed of different countries, we have no control over it. We appreciate your patience and your understanding.

Please keep supporting us. If you have any questions, concerns, want to share your thoughts, or suggestions please let us know. We will reply as soon as possible. Thank you.

Yours sincerely,

Chi Lung Ko
Skillful Hand Garden of Taiwan
https://www.adenium.com.tw

※ 2022/04/12 update:

The post office started Parcel Service to Hungary, Latvia and Luxembourg from Taiwan.
★ An additional shipping fee of $18 is required for using parcel service.

※ 2022/04/01 update:

Dear Australian customers,

We are glad to announce that some of our Australian customers informed us that they successfully received their parcels. There has not been any other case of destruction of seeds. We hope there will be no problems in the future.

Thank you for your understanding and support,

Sincerely yours,

Chi Lung Ko
Skillful Hand Garden of Taiwan
http://www.adenium.com.tw  

※ 2022/03/15 update: 

Dear Australian customers,

We have been shipping Adenium Obesum seeds to Australia for years. And the recent orders of our customers have been destroyed by Biosecurity in Australia stating "Unidentified foods" "Non commercially packaged unidentified seeds" We enclosed the phytosanitary certificate and the invoice. Outside the package, we stated as below.

“This envelope contains () Adenium Obesum seeds.
An invoice, and a phytosanitary certificate are enclosed.”

Our seeds are examined by Bureau of Animal and Plant Health Inspection and Quarantine in Taiwan. We put the seeds in a sealed envelope and we seal it again to conform the standards of packaging seeds of Australia. We already inquired with Biosecurity in Australia via e-mail. We have not got a reply yet and please contact them via phone what is necessary to import adenium seeds, what rule has changed recently before placing an order. We will not be liable for the import responsibility, costs and risk of destruction. If the seeds are detained, delayed, returned or destroyed by your local customs/Biosecurity, we will not be responsible for such damages. No refunds will be made for the orders placed after March 15, 2022 (Taiwan Time).

If you have any information or suggestions, please feel free contact us.

Sincerely yours,

Chi Lung Ko
Skillful Hand Garden of Taiwan
http://www.adenium.com.tw 

※ 2022/03/02 update: Affected by the war, the airmail route to Ukraine and Russia has been interrupted. Airmail services to Russia and Ukraine will be suspended. 

※ 2022/02/21 update: The post office started international registered airmail delivery service to Portugal.

※ 2022/1/8 update: 

Dear all Adenium lovers,

Happy Chinese New Year! Wishing you fullness of the vigor and vitality of the tiger. We are extremely grateful for your support and we wish you a peaceful and restful festive break with your loved ones. Due to Chinese New Year Holiday in Taiwan, our Quarantine Bureau and post office will be off on January 29 to February 06.(Taiwan time). The expected date of quarantine is on February 08, 2022 or on February 11, 2022. (Taiwan Time) Our online shop Shopify will still be open. Feel free to place an order. We will ship your order as soon as possible after we complete the quarantine of the seeds. Once your order has been shipped, you will be sent a confirmation email with tracking information to the email address used during checkout.Thank you for your understanding and long-term support.  In the meantime, if you have any questions, concerns, or want to share your thoughts, please feel free to contact us. We will do our best to respond promptly to your email when we return on February 07. 

Wishing you a very warm and Happy Chinese New Year. May you find abundance of happiness and success in this year. Happy Holidays and may you have a wonderful New Year!

Sincerely yours,

Chi Lung Ko
Skillful Hand Garden of Taiwan
https://www.adenium.com.tw

※ 2022/1/1 update: We have updated our Terms and Conditions. Please take a moment to read the terms before ordering. If you make an order, you agree to be bound by these new terms.

Thank you and stay safe.

If you have any questions, concerns, or want to share your thoughts, do not hesitate to contact us.

Sincerely yours,

Chi Lung Ko
Skillful Hand Garden of Taiwan
https://www.adenium.com.tw

※ 2021/12/15 update: The post office started international registered airmail delivery service to India and Israel.

Thank you for your interest in our seeds,

According to our Taiwan post office latest announcements, due to the outbreak of COVID-19 airmail services to many destinations are suspended. Currently, International Airmail services are available to 41 destinations. But 9 countries have the limited service, some only resumed EMS, Here is the link of our website for details:
https://www.adenium.com.tw/0722%20only%2021%20countries%20open%20for%20delivery.htm

Here is the link of the post office for updates.


However, if you have friends or family living in the areas that Taiwan post office can provide international registered airmails or EMS, we can send the seeds to that area and you can bring the seeds back from your friends or families.

If you don't have any friends or family in those areas that Taiwan post office can provide service. Please wait for a couple of weeks, we will inform you once our Taiwan post office resumes the international airmails.

Stay safe and Thank you.


We always do our best to process all the Shopify orders on time, We would like our customers to receive their seeds as soon as possible, But the shipping speed can vary depending on the country. It is something we have no control over it. We appreciate your patience and your understanding.

Please keep supporting us selling Adeniums. If you have any questions, concerns, want to share your thoughts, or suggestions please let us know. We will reply as soon as possible and try our best to improve. Thank you.

Yours sincerely,

Chi Lung Ko
Skillful Hand Garden of Taiwan
https://www.adenium.com.tw